Terms & Conditions

Current Terms & Conditions Policy date: 28th August 2019.

These Luckybacks Ltd Terms & Conditions apply to the ordering and supply of the products offered from time to time on this website (the “Store”) by Luckybacks Ltd, registered in England and Wales number 11811625.

Luckybacks Ltd registered address is International House, 142 Cromwell Road, London, SW7 4EF. VAT registration GB315737010.

The purchase of any products is subject to the following terms and conditions (the “Terms”). By ordering any Product, you agree to these Terms, without limitation or qualification.


Returns Policy

Luckybacks Ltd range of Weighted Blankets and Pillows are covered by a 30-day returns policy. You must check the items upon receipt and notify Luckybacks Ltd via email to sales@luckybacks.com within 30 days of delivery if you are not satisfied. Once the 30 day period has passed you will be deemed to have accepted the terms.

You have a statutory duty to take reasonable care of the items while in your possession. If you fail to return the items in a reasonable time after an RMA (Returns Material Authorisation) has been issued, Luckybacks Ltd reserves the right to cancel the return request.

All return or replacement requests can only be accepted for products purchased from Luckybacks Ltd via this website or from authorised retailers. Proof of purchase will be required. 


Orders and Specification

All orders are subject to availability and no liability will be accepted by Luckybacks Ltd for any failure to supply.

The Seller reserves the right to make changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements or, where the Goods are to be supplied to the Seller's specification, which do not materially affect their quality or performance.


Your Privacy & Data

Luckybacks Ltd is committed to protecting your privacy and we will only collect sufficient information to enable processing of your orders. We will not collect sensitive information about you without your consent. We will never pass your details to anyone else without asking your permission first. The information we hold will be accurate and up to date. If you find any inaccuracies with the data we hold we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security procedures, and the laws applicable at that time. This website has been designed to make use of "cookies" which are stored in your browser. The information collected in this way is used to identify you to our server and to store items in your shopping basket. If you have any questions/comments about privacy or wish to check or amend any data we hold, please e-mail info@luckybacks.com.



Except in respect of death or personal injury caused by the Seller's negligence, or as expressly provided in these Conditions, the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law or under statute, or under the express terms of the Contract, for any direct or consequential loss or damage sustained by the Buyer (including without limitation loss of profit or indirect or special loss), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Seller, its servants or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer.


Price of Goods

The price of the Goods shall be the price listed in the Seller's published price list current at the date of acceptance of the Buyer's order or such other price as may be agreed in writing by the Seller and the Buyer.

The prices shown by default on this website are inclusive of European taxes for delivery within Europe.


Provided Information

All content on this website is to be used as a guide to the products supplied by Luckybacks Ltd. Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.


Governing Law

These Terms & Conditions shall be governed and construed in accordance with English Law. Any disputes arising in connection with these Terms & Conditions shall be the subject to the jurisdiction of the English Courts.