Returns & Warranty Policy

At Luckybacks Ltd we will do everything possible to ensure your experience is easy and hassle-free, if however if you are experiencing any issues, please get in touch straight away via email to sales@luckybacks.com and we will do our utmost to help.

 

30-day Returns.

You are able to return your Luckybacks product, if you discover it is not suitable, by letting us know via email within 30 days of your initial date of purchase. We will then provide you with a returns label in order to send your product back. Once received and accepted we can offer you a refund or replacement product.

Unfortunately we are unable to offer a refund after this 30 day period.

 

Luckybacks Limited Warranties.

In the unlikely event of any defects in the workmanship or materials, Luckybacks Ltd products are warranted as follows:

 

30-day Limited Warranty.

Luckybacks Ltd products are warranted for 30 days from receipt of goods.

Please retain a copy of your order confirmation or receipt as proof of purchase.

The Warranty is for the benefit of the original purchaser and is not transferable. The Warranty covers you, whilst you own the relevant Luckybacks product, provided this product is used only for its intended purpose.

 

One-year (12 months) Limited Warranty.

Luckybacks Ltd products come with a piece of mind one-year (12 months) warranty from the date of purchase. As such they may be replaced or repaired at our discretion.

Luckybacks Ltd reserves the right to refuse any return, refund or product exchange that does not meet our terms and conditions.

In the unlikely event that you do wish to return any item under this warranty period due to a fault or defect, you must contact us at sales@luckybacks.com as soon as possible after the fault is identified. Failure to do so or continued use of the item that is known to be faulty will void your right to a replacement.

These warranties as set out above are only applicable to Luckybacks Ltd products purchased via this website or from authorised retailers. Any product purchased via other non-authorised channels are not covered by these warranties.

 

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