Payments & Delivery
What payment do you accept?
We are happy to accept secure payments by Paypal and most major credit cards at checkout. Payments are processed upon successful completion of your order.
How much is delivery?
Our standard UK mainland delivery service - Mon to Fri - is free on all purchases and delivery normally takes 3-5 days.
Our standard European International delivery service - Mon to Fri - is free on all purchases and delivery normally takes 5-7 days.
Currently Luckybacks are only able to deliver to the following Countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK.
In order to maintain our free delivery service and keep cost down to offer you the best prices, we use a third party delivery service.
How do I place an order?
Ordering from Luckybacks Ltd is easy! Once you find a sleep product you would like to purchase, click the blue "Add to Cart" button in that product's description page. You can check and adjust the contents of your shopping cart at any time by clicking the blue ”Cart" button at the top right of the page. You can adjust the quantity of any product in your shopping cart using up and down arrows next to the quantity and clicking “Update Shopping Cart”.
When you are happy with your selection, click on the blue “Proceed to checkout” button which will take you to the "Shipping address" page. Here you will need to enter your email (for order confirmation) and your delivery address, then select NEXT. Finally you will need select your secure payment method - Paypal or most widely accepted credit cards. The website will then show your confirmed order number and also despatch a confirmation email to your inbox. In the case of any problem or query you can always email us at email@example.com.
How do I track my order?
You will be emailed detailed tracking information to your provided email address once your order has been accepted and shipped.
Can you deliver to my work or alternative address?
Yes! Please complete the alternative delivery address and this is normally not an issue. We will contact you via email if there are any security concerns.
Are my card details safe?
All payments are processed securely via Paypal. We do not store credit card details or share any customer information with any 3rd parties.